Privacy policy

Last updated: 12 June 2026

Who we are

CaseWatch is an independent notification service operated from South Africa. We are not affiliated with RSC Africa, CWS, or the US Refugee Admissions Program. For privacy matters, or to exercise any of your rights below, contact us at support@casewatch.co.za or through your account page.

What we store

Only what the service needs: your email address and cellphone number (to deliver reports), your MyCase login details (encrypted — see below), your consent timestamp, and delivery bookkeeping (when a report was sent and whether it succeeded — never its content).

We store no case data. Your report is fetched, formatted, and delivered in the same moment; what remains on our side afterwards is only anonymous technical fingerprints (cryptographic hashes) used to detect changes between reports. A hash cannot be turned back into your data.

How your MyCase login is protected

Your login details are encrypted the instant you submit them (AES-256-GCM) and are stored only in encrypted form. They are decrypted only inside an isolated, automated worker for the few seconds it takes to fetch your report, then discarded from memory. They are never written to logs, never shown on any screen, and no person — including us — can view them. You can delete them permanently at any time with one click.

What we use it for

One purpose only: logging in to mycase.rscafrica.org on your behalf (with your explicit consent) to fetch your case status and deliver it to you. We never sell, share, or use your information for anything else.

How long we keep it

While your subscription is active. If your subscription ends or you cancel, your MyCase login details are deleted immediately, and everything else (email, phone, delivery history) is permanently deleted 5 days later. You can also use “Delete everything now” on your account page to erase all of it instantly.

Your rights (POPIA)

You may access, correct, or delete your information at any time via your account page, or by emailing us. We will respond to any request within a reasonable time. You may also lodge a complaint with the Information Regulator of South Africa.